Acne? Rosacea? Dry skin? Oily Skin? Wrinkles? Dark spots?
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We want to hear about your individual skin care concerns!
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We provide access to a licensed dermatology practitioner, who will perform a timely consultation that provides you with your individualized luxury skin care regimen recommendations and products, delivered right to your door. This can be done via telephone, email, photograph review, video call (preferred), or in person if requested. We will discuss your skin type, problems, and skin care goals at your consultation.
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You can either purchase the consultation only if you prefer to obtain products elsewhere (remember, no guarantee that what you are purchasing is authentic) OR purchase the consultation and have an entire skin care regimen individually curated for you skin care needs from our luxury product collection, which is then carefully packaged and delivered to your door.
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Our most popular package is to request a consultation which becomes complementary with purchase of your professionally curated skin care regimen, packaged together and delivered directly to your doorstep.
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You can also purchase individual products without consultation, purchase products when you need to replenish your supply, or purchase a consultation with individual curation of your skin care regimen.
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Consultation and shipping:
Products ordered directly from the site and without consultation will be packed and shipped within 1-2 business days.
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Consultations will be performed as scheduled by various type. Email and photograph review consultations will be completed within 24-48 hours of request and products will be packaged and shipped within 1-2 business days. If a video or telephone consultation is requested, the products will be packaged and shipped within 1-2 business days after completion of consultation.
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If you prefer, we can ship monthly, bi-monthly, or quarterly curated skin care regimens if you prefer to leave the scheduling to us. This way, you will never run out of product.
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Refund policy:
Unfortunately, we are unable to provide refunds/returns as these are individualized product regimens for specific patients. We do recommend you reach out to us with any questions or concerns about your regimen. If a different product is more suitable for your need, we will apply product credits towards purchase of the replacement product within your regimen. We have the same goal in mind; promote healthy skin to look and feel your best.
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To get started, you can purchase an individual consultation as a product in the "all products collection." We will put you in touch with Dr. Ernst after your order is complete and she will schedule you for your consultation and provide you with product recommendations once the consultation is complete. If you would like a consultation with product selection and purchase (consultation will become complementary).
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